Support & Maintenance Services
MagenTys team of qualified engineers provide IT support services across multiple business verticals under a flexible support paradigm tailored to the clients required Service Level Agreement. Enabling support functions to be cost efficient and responsive to a client’s needs.
MagenTys support covers the following services:
- Database Administration (DBA), backup, recovery and 24 x 7 high availability solutions.
- Database and application tier monitoring, management, control and performance tuning.
- System maintenance lifecycle and Configuration Management.
- Operational lifecycle for daily needs, performance and growth strategies.
- Heterogeneous infrastructure and OS platform management.
- Single point of contact for third party products like Oracle, Microsoft, IBM, etc.
- Enhancement and technical assistance request resolution.
- On-site and off-site support service through remote administration.
- Central call centre accessible through web panel or direct calls.
All services are delivered by certified technical professionals with industry knowledge. MagenTys support paradigm and tailored Service Level Agreements and provide multiple support entry points:
- On call support.
- On site support.
- Remote support.
- 24 x 7 support, onsite or offsite.
- Outsourcing.
- … or a combination of the above.